SALES & DISCOUNTS POLICY:

We do NOT offer refunds for sale or discounted purchases under any circumstance. However, we do provide exchanges and store credits.

Exchanges of Discounted Garments: If you exchange a garment for a different color or size of the same product, the discounted price will be maintained. If you exchange for a different product, you must pay the price difference up to the original price of the new product.

 

GENERAL RETURN POLICY:

We have a 20-day return policy. You have 20 days after receiving your item to request a return. Purchases made during December are eligible for exchanges and store credits until January 12th.

Eligibility: To qualify for a return or exchange, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

 

REFUND OPTIONS:

You can choose from the following refund types:

• Instant Refund: Receive your money 4 seconds after requesting the return.

• Original Payment Method: Receive your money within 3 working days. Processing time by your bank or credit card company may vary.

• Store Credit: Receive a store credit for use on your next purchase.

Inspection: If there is any anomaly in the garment upon inspection, we will not accept the return or exchange.

 

IN-STORE RETURNS & EXCHANGES:

Any items bought online can be returned or exchanged in our stores located in Madrid or Barcelona.

 

RETURNS AND EXCHANGES FOR CUSTOMERS IN SPAIN:

Shipping Costs: We cover the shipping costs for exchanges (limited to one free exchange).

Return Costs: For returns, a shipping fee will be deducted: €3 for drop-off at Correos Express and €6 for home collection.

Discounted Purchases: Refunds are not available for discounted items. Instead, we will issue store credit for use on your next purchase.

 

RETURNS AND EXCHANGES FOR CUSTOMERS OUTSIDE SPAIN

Shipping Costs: We do not cover shipping costs for returns or exchanges.

Discounted Purchases: Refunds are not available for discounted items. Instead, we will issue store credit for use on your next purchase.

Non-EU Customers: Attach the return invoice and DUA document outside the package. These documents will be sent by the return platform. Failure to attach them will result in additional customs charges, which will be covered by the client.

For any return questions, contact us at hello@ramsos.com.

 

DAMAGES AND ISSUES:

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including custom products (special orders or personalized items). For questions about your specific item, please get in touch.

We do not accept returns on sale items, gift cards, or items purchased with discount codes.