Returns and Exchanges Policy
Refund policy
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can choose between these two types of refunds:
- Instant: you will receive your money 4 seconds after requesting the return.
- Through the payment method with which the order was placed: you will receive your money within 3 working days since it can take some time for your bank or credit card company to process the transfer.
- Store credit: you will receive a store credit you can use in your next purchase.
Once the garment is inspected, if there's some anomaly in the garment, we won't be able to accept the return nor exchange.
BLACK FRIDAY POLICY: We do not offer refunds on garments purchased in Black Friday under any circumstance, nevertheless, we offer exchanges and store credits until January 12th 2024.
Regarding the exchanges of garments purchased in Black Friday, the discounted price will be maintained in case of a color or size exchange of the same product. Nevertheless, if the exchange is for a different product, the customer will have to pay the price difference until the original price of the new product is reached.
RETURN AND EXCHANGES FOR CUSTOMERS FROM SPAIN:
We will be covering the shipping costs in case of exchanges (only one exchange will be free of charge).
For returns, we will not be covering the shipping costs, you will be subtracted 3€ for a drop off Correos Express return and 6€ if you want the shipping company to proceed with a home collection.
Keep in mind, we do not offer refunds on garments purchased with any kind of discount, on the other hand, we will create a store credit you can use in the next purchase.
RETURN AND EXCHANGES FOR CUSTOMERS OUTSIDE SPAIN:
We do not cover the shipping costs neither returns nor exchanges for customers outside Spain.
Keep in mind, we do not offer refunds on garments purchased with any kind of discount, on the other hand, we will create a store credit you can use in the next purchase.
Also, clients from countries outside EU will need to attach the return invoice and DUA document outside the package (these documentation will be sent by the return platform). If this is not done, customs charge us extra taxes which will be covered by the client.
You can always contact us for any return question at hello@ramsos.com.
DAMAGES AND ISSUES:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS:
Certain types of items cannot be returned, custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards or applying discount codes.