GENERAL RETURN POLICY:

We have a 30-day return policy. You have 30 days after processing your order to request a return. Purchases made during December are eligible for exchanges and store credits until January 11th.

Eligibility: To qualify for a return or exchange, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

Exchanges of Discounted Garments: If you exchange a garment for a different color or size of the same product, the discounted price will be maintained. If you exchange for a different product, you must pay the price difference up to the original price of the new product.

REFUND OPTIONS:

You can choose from the following refund types:

• Instant Refund: Receive your money instantly after requesting the return.

• Original Payment Method: Receive your money within 3 working days. Processing time by your bank or credit card company may vary.

• Store Credit: Receive a store credit for use on your next purchase.

Inspection: If there is any anomaly in the garment upon inspection, we will not accept the return nor exchange.

IN-STORE RETURNS & EXCHANGES:

Any items bought online can be returned or exchanged in our stores located in Madrid or Barcelona.

RETURNS AND EXCHANGES FOR CUSTOMERS IN SPAIN:

Exchange Costs: We cover the shipping costs for exchanges (limited to one free exchange).

Return Costs: For returns, a shipping fee will be deducted: up to €6 for drop-off at Correos Express. 

RETURNS AND EXCHANGES FOR CUSTOMERS OUTSIDE SPAIN

Shipping Costs: We do not cover shipping costs for returns nor exchanges. 

DAMAGES AND ISSUES:

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

For any return questions, contact us at info@ramsos.com.