Shipping times and costs may vary based on demand.

 

Below are the standard prices and estimated delivery times for different regions:

- Spain: 4.95€ delivery in 2-3 days, 8€ delivery in 24-48 working hours.

- Spanish Islands: 10 €, delivery in 2-3 working days.

- Portugal: 5.95€ delivery in 2-3 working days, 8€ delivery in 24-48 working hours.

- Rest of Europe: 14.95€, delivery in 2-5 working days.

- United Kingdom & Norway: 14.95 €, delivery in 2-6 working days.

- USA & Mexico: 16.95 €, delivery in 2-5 working days.

- Australia: 45 €, delivery in 5-10 working days.

- Japan: 45 €, delivery in 3-7 working days.

 

Free Shipping

- Spain & Portugal: Free shipping on orders over 100€
- Rest of Europe: Free shipping on orders over 200€
- Rest of the world: Free shipping on orders over 300€

 

Additional Information

- Orders placed after 2 PM (CET) will be shipped the following business day.

- If you have any issues with your order, please email us at hello@ramsos.com for assistance.

We are here to help ensure you receive your order as smoothly as possible.

 

INTERNATIONAL SHIPPING AND TAX POLICY

All international shipments are sent DDU (Delivery Duties Unpaid). This means that any duties, taxes, and fees associated with the shipment are the responsibility of the customer. Please review the following important information regarding our policy:

 

Customer Responsibility:

- Customers are responsible for any import duties, customs fees, value-added taxes (VAT), or other taxes that may be levied by the destination country.

- These charges are not included in the total price of the goods purchased from Ramsos.

 

Payment of Duties and Taxes:

- Duties and taxes are typically collected by the shipping carrier upon delivery.

- If the customer refuses to pay these charges and the parcel is returned to Ramsos, a return shipping fee will be deducted from the refund amount.

 

Non-Refundable Charges:

- Shipping fees, duties, and taxes are non-refundable.

- If an order is returned due to non-payment of duties and taxes, only the cost of the product will be refunded, minus any return shipping fees.

 

Estimation and Information:

- Ramsos is unable to estimate the amount of duties and taxes that may be incurred for international shipments.

- We strongly recommend contacting your local customs office or tax authority for detailed information on potential charges.

 

Customs Clearance:

- Customers are responsible for ensuring compliance with their country’s customs regulations.

- Any delays or additional costs resulting from customs clearance procedures are the responsibility of the customer.

 

Invoice and Documentation:

- All international shipments will include an invoice detailing the value of the goods.

- This documentation is necessary for customs processing and may affect the duties and taxes applied.

By purchasing from Ramsos, you acknowledge and agree to this policy. For further assistance or questions regarding import duties and taxes, please contact your local customs office.