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PRIVACY POLICY

1. WHO IS THE DATA CONTROLLER?

RAMSOS PLACE S.L. (“Ramsos”) is the Data Controller responsible for processing your personal data. Your data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

2. WHAT PERSONAL DATA DO WE COLLECT THROUGH THE WEBSITE?

Ramsos operates the website https://www.ramsos.com (the “Website”) and may collect and process the following categories of personal data:

  • Identification data: name, surname, postal address, purchasing habits, and country.

  • Contact information: email address and telephone number.

  • Payment and financial information.

  • Technical and device data: IP address, MAC address, browsing information, and cookie-related data.

These data are collected when you browse the Website, create an account, place an order, subscribe to newsletters, or contact us.

3. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

Your personal data are processed on the basis of:

  • Your consent, provided when you accept this Privacy Policy and select the relevant checkboxes.

  • The performance of a contract, when data are required to process your orders, deliveries, returns, or customer requests.

  • Legal obligations, when necessary for tax, accounting, or consumer protection regulations.

Ramsos processes your data for the following purposes:

  • To process, manage, and deliver your orders.

  • To send order confirmations, updates, and delivery notifications.

  • To send promotional communications, discounts, and personalised offers (with your consent).

  • To provide customer support and manage inquiries or claims.

4. WHAT DO WE USE YOUR DATA FOR?

We process your personal data for:

  • Order and service management: processing purchases, shipments, returns, refunds, and customer support.

  • Account management: creating and maintaining your customer account on the Website.

  • Marketing communications: sending newsletters, offers, and personalised recommendations through email, SMS, or equivalent channels, only if you have consented.

  • Promotional content: giving you access to exclusive promotions and member-only content.

  • Customer care: responding to questions, comments, or requests submitted through our customer service channels.

5. DO WE SHARE YOUR DATA WITH THIRD PARTIES?

To operate our e-commerce services efficiently, we share your data with trusted service providers that support our business operations:

  • Shopify (e-commerce platform)

  • Correos, DHL, FedEx, Bigblue (logistics and delivery)

  • Sendcloud, Shipius (shipping management)

  • Reveni (returns and refunds management)

  • Klaviyo (CRM and email marketing)

  • Pleiful (customer service tools)

  • Stockagile (inventory management)

These providers process your data solely to fulfil the services you have requested. All transfers comply with GDPR and guarantee adequate data protection measures.

6. YOUR RESPONSIBILITY REGARDING YOUR DATA

You are responsible for ensuring that the personal data you provide are accurate and up to date. You agree to notify Ramsos of any changes.

Ramsos may restrict access to its services or take appropriate actions if false or fraudulent data are provided.

We recommend that you keep your devices secure. Ramsos is not responsible for theft, unauthorised access, or data loss resulting from circumstances beyond our control.

Any changes to your personal information should be communicated through the channels listed in this Privacy Policy.

7. HOW LONG DO WE STORE YOUR DATA?

Personal data are retained only for as long as necessary to fulfil the purposes for which they were collected:

  • Order and service-related data: kept for the duration of the contractual relationship and for legally required retention periods.

  • Marketing data: kept until you withdraw your consent or unsubscribe.

Once the retention period ends, Ramsos will deactivate and block your data.

If you unsubscribe from marketing communications, your data will remain blocked for three years for potential legal claims and will then be permanently deleted.

8. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

You may exercise your rights under GDPR by contacting us:

  • Email: hello@ramsos.com

  • Postal mail: Calle Marqués de Riscal 9, 28010 Madrid, Spain

You may request:

  • Access: to know what personal data we hold about you.

  • Rectification: to update or correct inaccurate data.

  • Erasure: to delete your data when legally possible (“right to be forgotten”).

  • Restriction: to limit how we process your data.

  • Objection: to stop receiving marketing communications or to oppose specific processing activities.

  • Portability: to receive your data in a structured, commonly used, machine-readable format.

  • No automated decision-making: to ensure you are not subject to decisions based solely on automated processing, including profiling.

You also have the right to lodge a complaint with the Supervisory Authority of your country of residence, place of work, or where the alleged infringement occurred.