1. GENERAL INFORMATION

These Terms and Conditions govern access to the website and the purchase of fashion products through RAMSOS. By placing an order, you agree to be bound by these Terms and Conditions.

2. USERS

Use of the website and the purchase of products are limited to individuals aged 18 or over. Users agree to provide accurate and complete information during the purchase process.

3. PRODUCTS

RAMSOS sells fashion products through its online store. Product descriptions and images are provided for illustrative purposes only and may differ slightly from the final product.

4. PRICES

All prices are initially displayed in euros (€). Users may select a different currency from the website’s main menu. Prices include applicable taxes.

Shipping costs, if applicable, will be clearly shown before the order is completed.

5. ORDER PROCESS

All purchases are completed online. Once an order is confirmed, the user will receive a confirmation email. RAMSOS reserves the right to cancel or reject orders due to stock availability or technical issues.

6. PAYMENT METHODS 

Payment may be made using the payment methods available on the website, including credit or debit card, PayPal, Google Pay, and Shopify. All transactions are processed through secure payment platforms.

7. SHIPPING

Ramsos delivers to the territories indicated on the website. Delivery times are estimates and may vary due to circumstances beyond Ramsos’ control.

8. EXCHANGES AND RETURNS 

To request an exchange or return, users must contact Ramsos in advance through the customer service channels listed on the website. The applicable conditions are detailed in the website’s Exchanges and Returns Policy.

9. RIGHT OF WITHDRAWAL 

Users have the right to withdraw from their purchase within 14 calendar days of receiving the order, provided that the product is returned unused and in perfect condition. Return shipping costs shall be borne by the customer unless otherwise stated.